1. About this Privacy Policy

Other Books ("Other Books", "we", "us", or "our") operates otherbooksonline.com (the "Website" or "Store").

We respect your privacy and are committed to handling your personal information responsibly and in accordance with applicable privacy and data protection laws.

This Privacy Policy applies when you browse our Store, create or use a customer account, place an order, purchase products, subscribe to communications, contact us, or otherwise interact with Other Books.

2. Information We Collect

The personal information we collect depends on how you interact with our Store and may include the following.

Contact and identity information

• Your name
• Email address
• Telephone or mobile number
• Billing address
• Shipping or delivery address

Customer account information

If you create or use a customer account, we may process details associated with your account, including your contact details, saved addresses, account preferences, authentication information, and order history.

Order information

When you purchase from us, we may collect information about your order, including the products purchased, quantity, price, order number, transaction status, delivery information, returns, refunds, and related customer support communications.

Payment-related information

Payments may be processed by Shopify Payments or other third-party payment providers made available through our checkout.

Payment card or banking information may be collected directly by the relevant payment provider. We may receive limited information such as your payment method, payment status, transaction reference, or other details necessary to administer your order.

Communications

We may collect information that you provide when you contact us, submit a form, ask a question, make a complaint, request support, or communicate with us regarding an order.

Marketing information

If you subscribe to our newsletter or other marketing communications, we may collect your email address and your communication preferences.

Technical and usage information

Certain information may be collected automatically when you access or use our Store, including:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from technical information
• Pages viewed
• Referring pages
• Date and time of visits
• Interactions with our Store
• Cookie and similar technology identifiers

3. How We Collect Information

We may collect personal information:

• Directly from you when you provide it to us;
• When you create, access, or update a customer account;
• When you add products to your cart or place an order;
• When you subscribe to our newsletter or marketing communications;
• When you contact us or submit an online form;
• Automatically through cookies, server logs, analytics, pixels, tags, and similar technologies;
• From Shopify and services used to operate our Store;
• From payment providers, delivery companies, technology providers, and other businesses involved in completing transactions or providing services to us.

4. How We Use Your Information

We may use your personal information to:

• Process and fulfil orders;
• Process and verify payments;
• Arrange shipping and delivery;
• Create and manage customer accounts;
• Provide order confirmations and updates;
• Process returns, cancellations, or refunds;
• Respond to customer service requests;
• Respond to questions and enquiries;
• Provide products and services requested by you;
• Maintain and improve our Store;
• Understand Store traffic, usage, and performance;
• Prevent fraud, misuse, and security incidents;
• Protect our business, customers, and legal rights;
• Maintain appropriate business and transaction records;
• Comply with legal and regulatory obligations;
• Send marketing communications where you have consented or where otherwise permitted by applicable law.

We process personal information where you have provided consent, where processing is necessary to provide requested products or services, to meet legal obligations, or where processing is otherwise permitted by applicable law.

5. Orders, Shopify and Payments

Our online Store may use Shopify to provide ecommerce, checkout, account, order-management, and related functionality.

When you place an order, personal information may be processed through Shopify and through payment providers made available during checkout.

Payment providers may independently collect information required to authorize or complete your payment. Their handling of personal information is also subject to their respective privacy policies and terms.

We may receive transaction information necessary to confirm, administer, refund, investigate, or otherwise manage your order.

6. Cookies, Analytics and Similar Technologies

Our Store may use cookies, pixels, tags, local storage, analytics, and similar technologies to operate the Store, remember preferences, understand usage, improve performance, and support security.

Essential cookies

These may be required for Store functionality including shopping carts, checkout, customer accounts, security, payment processing, and session management.

Analytics and performance technologies

We may use analytics or measurement technologies to understand how visitors use our Store, which pages are viewed, where traffic originates, and how our Store performs.

Google Tag Manager

We may use Google Tag Manager to manage analytics, measurement, or other website tags. The information processed depends on the technologies configured through those tags.

Managing cookies

You may be able to manage cookies through your browser settings and, where available, through cookie or privacy controls presented on our Store.

Disabling essential cookies may cause certain features, including your shopping cart, customer account, or checkout, to function incorrectly.

7. When We Share Personal Information

We may disclose personal information to service providers and other parties where reasonably necessary to operate our Store, fulfil your order, provide our services, protect our business, or comply with law.

These recipients may include:

• Shopify and ecommerce service providers;
• Payment gateways and payment processors;
• Courier, postal, shipping, and logistics providers;
• Website hosting and infrastructure providers;
• IT and cybersecurity providers;
• Email and communication service providers;
• Analytics and measurement providers;
• Customer support providers;
• Professional advisers such as lawyers and accountants;
• Courts, government authorities, regulators, or law enforcement where disclosure is required or permitted by law;
• A purchaser, investor, successor, or adviser in connection with a merger, restructuring, financing, sale, or transfer of all or part of our business, subject to applicable legal requirements.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected and to comply with applicable legal, accounting, tax, security, fraud prevention, and record-keeping obligations.

Different types of personal information may be retained for different periods.

For example, order, transaction, refund, and invoice records may be retained for periods required for accounting, taxation, dispute resolution, or other legal obligations.

When personal information is no longer required, we may delete, anonymize, aggregate, or otherwise securely dispose of it in accordance with applicable law.

9. Data Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

However, no website, ecommerce platform, database, storage system, or electronic transmission can be guaranteed to be completely secure.

You should keep your customer account credentials confidential and contact us if you believe your account or personal information has been compromised.

10. International Data Transfers

Shopify and some of the service providers that help us operate our Store may use servers, systems, employees, or subcontractors located outside India.

As a result, personal information may be processed or stored in countries other than the country in which you live.

Where international processing or transfers occur, we will handle personal information in accordance with applicable data protection requirements and any applicable transfer restrictions.

11. Children's Privacy

Our online purchasing and customer account services are not intended to encourage children to independently provide personal information where parental or guardian consent is required by applicable law.

Where we knowingly process personal information relating to a child, we will seek parental or guardian involvement or consent when required by applicable law.

If you believe a child has provided personal information to us in circumstances where parental or guardian consent was required, please contact us.

12. Your Privacy Rights

Depending on the privacy laws applicable to you and the extent to which relevant legal provisions are in force, you may have rights regarding your personal information.

These may include the right to:

• Request information regarding personal data processed about you;
• Request correction of inaccurate or incomplete personal information;
• Request deletion or erasure where applicable;
• Withdraw consent where processing is based on your consent;
• Unsubscribe from promotional communications;
• Raise a grievance or complaint regarding the handling of your personal information;
• Exercise other rights available under applicable privacy or data protection laws.

Withdrawal of consent does not affect processing that was lawfully carried out before consent was withdrawn.

We may also retain information where necessary to comply with legal requirements, resolve disputes, prevent fraud, or maintain legitimate business records.

To submit a privacy request, contact us at otherbooks@post.com .

We may request reasonable information to verify your identity before processing certain privacy requests.

13. Marketing Communications

If you subscribe to our newsletter or agree to receive marketing communications, we may send you information relating to books, new releases, events, publishing activities, offers, and other Other Books news.

You may unsubscribe from promotional communications at any time using the unsubscribe link provided in the communication, where available, or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary transactional or service communications, such as order confirmations, shipping notifications, security notices, or responses to your enquiries.

14. Third-Party Websites and Services

Our Store may contain links to third-party websites, social media platforms, payment services, or embedded content.

Embedded videos or other content may be provided by services such as YouTube or Google. Interacting with this content may cause information to be processed by the relevant third-party provider.

Third-party services have their own privacy policies and terms. Other Books is not responsible for the independent privacy practices of third-party websites or services.

We recommend reviewing the privacy policies of third-party services before providing personal information to them.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Store, services, business practices, technologies, service providers, or legal requirements.

When this Privacy Policy is updated, we will revise the "Last updated" date shown at the top of this page.

Where required by applicable law, we may provide additional notice or request consent for material changes.