1. Returns Policy

We want you to be happy with every book purchased from Other Books.

If you're not completely satisfied with your purchase, you may return eligible item(s) in a saleable condition within 30 days of receiving your order for a refund, subject to the terms of this policy.

If you have a question about a return or cannot find the information you need on this page, please contact us at otherbooks@post.com and we'll be happy to assist you.

2. Return Eligibility

To qualify for a standard return, the item should be returned within 30 days from the date you received it.

Unless the item was supplied incorrectly, arrived damaged, or was faulty, returned products should:

• Be in their original condition;
• Be unused and in a saleable condition;
• Include the original packaging where reasonably possible;
• Include any accessories, inserts, manuals, or other materials originally supplied with the product;
• Include sufficient information for us to identify your order.

We reserve the right to decline or reduce a refund where an item is returned in a condition that does not meet the requirements above, except where applicable consumer law provides otherwise.

3. How to Return an Item

Please return eligible item(s) to our designated returns address within 30 days of receiving your order.

We recommend using a tracked or registered delivery service that includes appropriate insurance for the value of your return.

Until your returned item reaches us, responsibility for the item remains with you. We can only process a refund after the returned item has been received and inspected.

4. Incorrect Item Received

If we have sent you an incorrect item, please accept our apologies.

Please contact us and return the incorrect item so that we can arrange for the correct product to be provided where available.

Please include your:

• Name;
• Order number;
• Contact details;
• Details of the item you ordered and the incorrect item you received.

Replacement requests for incorrectly supplied products will normally be processed after the incorrect item has been returned to and received by us.

We will make reasonable efforts to process eligible replacements as quickly as possible.

5. Faulty or Damaged Items

If your item arrives faulty or damaged, please accept our apologies.

Please contact us as soon as reasonably possible and provide information about the problem.

When returning a faulty or damaged product, please include:

• Your name;
• Your address;
• Your order number;
• A description of the fault or damage;
• Whether you are requesting a refund or replacement.

Once the returned item has been received and the issue has been confirmed, we will either issue the applicable refund or, where requested and available, send you a replacement.

For an eligible faulty or damaged item, a refund may include the amount paid for the product together with the original standard delivery charge associated with that item, where applicable.

Replacement products approved under this section will be sent without an additional product charge.

6. How You Will Be Refunded

Approved refunds will normally be issued to the original payment method used when placing the order.

For example, where an order was originally paid for by credit or debit card, the refund will generally be sent back to that card through the applicable payment provider.

We are unable to provide cash refunds for purchases that were originally paid for using another payment method.

After we issue a refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, payment provider, and payment method.

7. Return and Delivery Costs

Unless otherwise required by applicable law or agreed by us, customers are responsible for the cost of returning products to us.

Return postage or courier costs are generally not refundable.

Where an eligible item is faulty, damaged, or supplied incorrectly, please contact us before returning it so we can advise you of the appropriate return process.

Delivery and postage charges may vary depending on the products ordered, quantity, delivery destination, and shipping method selected.

The applicable shipping charge will be displayed in your cart or during checkout before you complete your order.